Return and Refund Policy

1. Eligibility for Returns
We accept returns within 7 days of delivery only if the item meets the following conditions:

• The paddle is unused, unmarked, and in its original packaging

• Proof of purchase (receipt or order number) is provided

To initiate a return, contact us at [email protected] within 7 days of receiving your item.

2. Non-Returnable Items
The following items are not eligible for return:

• Used or damaged paddles

• Items returned after 7 days of delivery

3. Return Process
If your return is approved:

• We will provide the return shipping address

• Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect)

• We recommend using a trackable shipping service

Once the returned item is received and inspected, we will notify you of the outcome.

Note: We do not issue refunds. Approved returns may only be exchanged for a replacement item of the same value.

4. Damaged or Defective Items
If you received a defective or incorrect item, please contact us immediately with the following:

• A clear photo of the item

• Your order number

• A brief description of the issue

We will arrange a replacement at no additional cost.

5. Exchanges Only (No Refunds)
We only offer exchanges for defective, damaged, or eligible return items.
If you would like a different model or product, please place a new order separately after returning the original.

6. Contact Us
For all return or exchange inquiries:
Email: [email protected]
Phone: +6017 – 853 7518