Shipping Policy

1. Shipping Coverage
We currently ship orders within Malaysia only, including both West Malaysia and East Malaysia (Sabah & Sarawak).

2. Processing Time

• Orders are processed within 1–2 business days, excluding weekends and public holidays.

• Orders placed after 3:00 PM will be processed the next business day.

• During peak periods or special promotions, processing may take slightly longer.

3. Shipping Notification & Tracking
Once your order has been shipped, you will receive an email notification with tracking details. You may use the tracking number provided to monitor the status of your delivery.

4. Address Accuracy
Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for:

• Delays caused by incorrect or incomplete addresses

• Parcels returned due to failed delivery attempts

• Additional charges for redelivery

5. Damaged or Missing Items
If your package arrives damaged or you are missing any items:

• Notify us within 48 hours of delivery

• Include your order number and clear photos of the issue

• We will investigate the matter and offer an appropriate resolution

6. Contact Us
For any inquiries related to shipping, please reach out to us:
Email: info@paddlux.store