Return and Refund Policy

1. Eligibility for Returns
We accept returns within 7 days of delivery if the item meets the following conditions:

• The paddle is unused, unmarked, and in its original packaging

• Proof of purchase (receipt or order number) is provided

To initiate a return, please contact us at info@paddlux.store within 7 days of receiving your item.

2. Non-Returnable Items
The following items are not eligible for return:

• Used or damaged paddles

• Items returned after 7 days of delivery

3. Return Process
If your return is approved:

• We will provide the return shipping address

• Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect)

• We recommend using a trackable shipping service

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds
If approved, the refund will be processed to your original payment method within 7–14 business days.

Note: It may take additional time for your bank or payment provider to reflect the refund.

5. Damaged or Defective Items
If you received a defective or incorrect item, please contact us immediately and provide:

• A clear photo of the item

• Your order number

• A brief description of the issue

We will arrange a replacement or a full refund at no additional cost.

6. Exchanges
We only offer exchanges for defective or damaged items. If you would like a different model, please return the item and place a new order separately.

7. Contact Us
For any return or refund inquiries, reach us at:
Email: info@paddlux.store
Phone: [your phone number]